Refund policy

Returns

We accept returns on most items within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging with all included parts and documentation. Proof of purchase (your order number) is required.

How to start a return

Email us at brad@starviewmarketing.com with your order number and the reason for the return. We will reply within 1 business day with a return authorization and the return shipping address. Items sent back without first requesting a return cannot be accepted.

Return shipping costs

Damaged, defective, or incorrect items: we cover return shipping and will send a replacement or issue a full refund, including original shipping charges. Please inspect your order on arrival and contact us within 5 days of delivery if anything is wrong.
Change of mind: you are responsible for return shipping. Note that surveying poles ship in oversized cartons; we recommend keeping the original box, as UPS applies oversize fees to packages over 48 inches.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days of our receipt of the item. There are no restocking fees. Original outbound shipping charges are non-refundable on change-of-mind returns. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at brad@starviewmarketing.com.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.

Warranty claims

All products we sell are covered by the manufacturer's warranty (SitePro). If a product fails under normal use inside the warranty period, contact us and we will help you process the claim.